Return & Refund Policy

At SwiftSleek, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.
  • All original packaging, accessories, manuals, and tags must be included.
  • Proof of purchase or order confirmation is required.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-returnable and non-refundable unless received damaged or defective:

  • Final sale or clearance items
  • Opened software or digital products
  • Gift cards
  • Customized or personalized products
  • Items damaged due to misuse, improper handling, or unauthorized repairs

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.

4. Return Process

To initiate a return:

  1. Contact our support team through the Contact Us page on our website.
  2. Provide your order number and reason for return.
  3. Once approved, return instructions will be provided.

Please do not send items back without prior authorization.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to:
    • A defective item
    • Shipping damage
    • An incorrect item sent by us

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is caused by our error.

7. Exchanges

We currently offer exchanges only for:

  • Defective products
  • Damaged items
  • Incorrect items received

If you would like a different product, color, or specification, please place a new order after completing the return process.

8. Order Cancellation

Orders may be canceled within 12 hours of placement if they have not yet been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or bank.
  3. Allow additional processing time.

If the issue persists, please contact our support team through the website.

10. Contact Information

For questions regarding returns or refunds, please contact us via the Contact Us page at:

https://swiftsleek.com/pages/contact

Note: By purchasing from SwiftSleek, you agree to this Return & Refund Policy. We may update this policy at any time without prior notice.